Higher Diploma in Airline Service and Management

Programme Objectives

  • Provides a specialised study in airlines ticketing and passenger service

  • Enhances students’ communication, interpersonal, customer service and language skills for the profession in airline industry

  • Cultivates students a sense of responsibility, professional attitudes and ethics

Specialization Courses

  • Airfare Calculation

  • Airport Ground Services

  • Airline Operations

  • Customer Relationship Management

  • Customer Service Skills and Management

  • Geography for Travel and Tourism

  • Global Distribution Systems

  • Inflight Services

  • International Cultural Issues

  • Introduction to Airline Industry

  • Introduction to Tourism Industry

  • Marketing for Tourism and Hospitality

Articulation Prospects

Some recent graduates of this programme were admitted to the local or overseas Bachelor’s Degree
programmes in Tourism and Hospitality, such as:

  • Bachelor of Event and Tourism Management, University of Canberra in collaboration with LIFE

  • Bachelor of Business Administration in Hotel and Tourism Management, The Chinese University of Hong Kong

  • Bachelor of Science (Hons) in Tourism Management, The Hong Kong Polytechnic University

Career Prospects

  • Airport Passenger Service Officer, Airport Lounge Officer, Baggage Services Officer, Reservation Officer, Flight Attendant, Ticketing Officer, Dispatch Officer, Load Control Officer, Station Control Officer, Frequent Flyer Programme Executive, Agencies Sales Executive, Distribution and Marketing Executive, Route Revenue Analyst, Customer Relations Executive, etc.

Remarks

  • Internship training is available during the summer break of Year 1.
     
  • Students are required to purchase the uniform after admission.
     
  • Exchange Programme to Mainland China is available for students in summer term. Students are responsible for the related additional travel and living expenses.

Graduate Sharing

蔡寶儀

蔡寶儀

  • 航空服務及管理高級文憑畢業生 2014
  • 升讀香港中文大學全球研究社會科學學士三年級
當初因為失意於高考,未能順利入讀大學,故希望透過嶺南的高級文憑課程,增進自己在相關行業的了解,並為就業做好準備。 過去兩年,得到的比失去的更 多。在學術上,大專的學習模式 增強了自己對學習的信心;在個人成長上,小小的挫折亦令自己 變得更謙虛和成熟。這兩年的學習經驗對我來說真的十分寶貴。